Refund policy

We have a 14-day return policy, meaning you have 14 days from the date you received the product to request a return.

To qualify for a return, the product must be in the same condition you received it, unused or unworn, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

To initiate a return, you can contact us at jawaherabushaheen@gmail.com. Please note that returns should be sent to the following address: [village Giladi 26, Tel Aviv].

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Returns without a return request will not be accepted.

You can always contact us with any questions about returns by emailing jawaherabushaheen@gmail.com.

Damages and Problems
Please inspect your order upon receipt and contact us immediately if you find a defect, damage, or incorrect product, so we can assess and address the issue.

Unfortunately, we do not accept returns on discounted items, gift cards, or custom designs.

Exchanges
The quickest way to ensure you get what you want is to return the item you have. Once your return is accepted, you can purchase the new item separately.

Refunds
We will notify you once we have received and reviewed your return request and will let you know if your refund has been approved. If approved, your money will be automatically refunded to the original payment method within 10 business days. Please be aware that it may take some time for your bank or credit card company to process and send your refund.
If more than 15 business days have passed since we approved your return, please contact us at jawaherabushaheen@gmail.com